In the previous discussion, the team made up their minds: Let’s move forward with DX (Digital Transformation) using cutting-edge technologies like Generative AI!
But as Shiraishi closed his laptop, he quietly muttered:
Shiraishi: “So… where exactly do we start with DX?”
The room fell silent. Moriyama folded his newspaper, while Kamiya twirled a pen in her planner.
Kamiya: “Jumping straight into new systems or AI tools might be risky.”
Moriyama: “Shouldn’t we first take a closer look at the work we already do every day?”
That one comment changed the atmosphere.
Everyone began picturing it: the endless emails, meetings, document preparation, customer interactions…
Each task on its own seemed ordinary. But together, they consumed a tremendous amount of time.
Ayase: “Then let’s list out all the tasks we actually do in our daily routine.”
Honda: “I see… so that’s the very first step toward DX!”
Squella nodded eagerly.
On the whiteboard, the very first words were written:
“Taking Stock of Daily Work.”
The black marker ran across the board as the meeting continued.
Shiraishi: “Email handling definitely takes the most time. Just checking, replying, and managing attachments every single day eats up hours.”
The word “Email” was written in large letters. Underneath, Ayase added bullet points:
- Checking inbox
- Writing replies
- Organizing attachments
Ayase: “Each task feels small, but combined, they really add up.”
Next, Moriyama raised his hand.
Moriyama: “Meetings too. Regulars, client discussions, internal reviews… sometimes we talk about the same topics in different meetings.”
“Meetings” was written, followed by:
- Regular meetings
- Client discussions
- Internal reviews
Kamiya: “And don’t forget document creation — proposals, presentations, reports…”
“Document Preparation” was added, with sub-items:
- Proposals
- Presentation materials
- Reports
Holding Squella in his arms, Honda smiled and added:
Honda: “Customer support is important too — phone calls, chat, on-site visits…”
Squella: “I can help with chat!”
Everyone laughed, lightening the mood.
Soon, the board was filled with tasks:
- Email handling
- Meetings
- Document preparation
- Customer support
- Phone calls
- Internal coordination
Looking at the list, the team realized something important:
Their daily work was far heavier and more repetitive than they had imagined.
Shiraishi: “Now it’s clear. DX doesn’t have to start big — it begins right here, with improving our everyday work.”
As they gazed at the board, a spark of hope began to shine in their eyes.